Level 1, 20 Innovation Parkway, Birtinya, QLD 4575  

PO Box 1012, Buddina QLD 4575 

Phone: (07) 5437 6600 

Fax: (07) 5437 6622 

Email: info@paabs.com.au 

Opening Hours : Monday to Friday 8.30am - 5.00pm 


    Click here to view a full list of accounting and
    financial services we offer.

    Click here to view a list of free to use,
    online resources.

    Click here to view our Affliate Services.

Frequently Asked Questions

Below is a list of our most commonly asked questions.

Q - How long before the ATO will deposit my refund?

A - Generally we find that tax refunds are processed and deposited within 14 days, however the ATO provides a service standard of 28 days.  If a refund is not deposited in 28 days, our office can call the ATO to discuss.

Q - Does Pinnacle Accounting arrange payment plans or remission requests with the ATO?

A - Yes, we can contact the ATO on your behalf to set up a payment plan or request a remission of general interest or penalties. Our fee for this service is $110 inc GST. Please contact our office on 07 5437 6600 or   info@paabs.com.au to arrange.

Q - I have lost my ATO payment slip?

A - You can contact our office at info@paabs.com.au or give us a call on 07 5437 6600 and we can send a new one to you.

Q - Can I do my tax return over the phone or via email?

A - Yes, you can email you tax information to info@paabs.com.au or contact our office on (07) 5437 6600 to arrange a phone appointment.

Q - Do I need to bring all my receipts to my appointment or can I bring a summary of my expenses?

A - You do not need to bring all of your receipts to your appointment, our team can prepare your income tax return from a summary provided by you.

Please be aware that the correctness of your returns depends on the accuracy of information and records you provide to us and the proper interpretation of that information and those records. The income tax laws place the responsibility for the content of Returns primarily on the taxpayers.

Q - Do you need the original signed copy of my electronic lodgement declaration?

A - No, you can scan and email or fax the electronic declaration to our office. Alternatively, why not try our client portal and sign your declaration electronically! Contact our office for more information or to sign up.

Q - Do you offer bookkeeping services?

A - Yes, we can refer you to one of our trusted bookkeepers for any assistance you may need with your bookkeeping.

Q - What payment options do Pinnacle Accounting provide?

A - Pinnacle Accounting fees are due and payable upon receipt of your invoice. You can pay via direct credit, cash, cheque, credit card, EFTPOS or direct debit.

Q - How long do I need to keep my tax records for?

A - The Tax Office requires these records to be kept for a period of 5 years from the date of lodgement of the return in which the claims are made.  If you have any doubts about the type of documentary evidence which must be retained, please contact us.

Q - When am I required to register for GST?

A - You are required to register for GST once your gross turnover reaches $75,000. 

Q - I need to register for GST, PAYGW, TFN or ABN?

A - You can register for a TFN, ABN, GST or PAYGW yourself through the abr.gov.au website. Alternatively, our office can take care of the registration process for you. Our fee for this service is $121 inc GST.

Q - When do I have to pay super for my employees, when is my BAS due?

A - Pinnacle Accounting create a yearly calendar to keep our clients informed of important dates. Please follow this link to view the calendar and save a copy for you to keep.




Click here to view key financial dates.

Click here to view a map of our location.

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Pinnacle Accounting & Business Services is a CPA Practice. Liability limited by a scheme approved under Professional Standards Legislation.